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Loan Servicing Companies

What happens when you suddenly get a notice to pay your mortgage to a company you may have never heard of? How do you determine if this is a legitimate request or a scam?

A borrower may get a written notice or an email that their mortgage has been sold to another entity or that a new loan servicing company will now be collecting the mortgage payments. The borrower needs to exercise extreme caution before just sending in a payment to the new company. It is prudent to double-check to see if the communication is legitimate because many people get scammed by this type of notice.

Borrowers must receive a letter in the mail from the original lender notifying them of the change before getting any communication from the new company. If there was not a letter from the original lender, it is probably a scam.

How To Verify A Legitimate Request With The Original Lender

It is important to be 100% certain that communications are with the lender. DO NOT respond to any notice received by email by clicking on any link in the email, even if the email looks legitimate.

Fraudsters on the Internet use a technique called “phishing” to trick people into thinking they are getting a request from a legitimate company when the email comes from a criminal. These emails are very convincing. They look exactly like the real company; however, they are fake.

Borrowers who want to communicate with their lender online should type in their lender’s website address and make contact through the company’s official website. 

Better yet, call the customer service number listed on the company’s official website and talk directly to a customer service person to verify that the request is legitimate. They will ask you for identification information and then be able to tell you your loan status.

What Is Loan Servicing? Can A Lender Sell My Loan?

Companies may choose to have the collection of the loan payment done by a third-party vendor. Usually, in any loan, there is a provision that allows the lender to sell it to another party or to change loan servicing companies. These legal rights are normally in the part of the loan document called the “Mortgage Servicing Disclosure.”

This legal right is usually held only by the lender and the borrower has no option but to comply with a legitimate request. Since almost all lenders sell off their loans to other companies or investors, so that they can get more money to loan out, the chance of a new mortgage loan selling is extremely high.

Troubles With Loan Servicing

Many make a smooth transition from one loan servicing provider to a new one by simply following the instructions. Others have troubles. Besides actual fraud by fake companies, there may be problems with real companies if the information in the records is not accurate. The date of a loan transfer may cause an overpayment or a late payment.

Any time there is confusion about a mortgage loan servicing transfer, it is best to be proactive and stay in touch with the original lender for guidance in connecting with the new loan servicer.

Lenders sell their loans all the time. Loan servicing companies change frequently as well. These can be a simple legitimate transfer of the business process from one company to another. However, this is an area that is ripe for scammers to trick people and for bad companies to take advantage of their customers through loan servicing fraud techniques. Be aware of this problem and take care to avoid any negative consequences of loan servicing fraud.

Remember that two of your best partnerships in real estate will be with your licensed real estate agent and your trusted home mortgage professional. Be sure to rely on them if you have questions or concerns about your property.

Long-Term Relationship Between Borrowers and Mortgage Originators

A good originator goes beyond mere transactions, prioritizing long-term relationships and client well-being. Look for originators who communicate proactively, offer empowering resources, provide personalized attention, maintain transparency, engage with the community, and celebrate milestones. By focusing on these qualities, consumers can ensure they partner with an originator who not only facilitates the mortgage process but also serves as a trusted advisor on their homeownership journey.

Proactive Communication: A reliable mortgage originator stays in touch with clients through regular communication channels like email, phone calls, or newsletters. They provide valuable updates on market trends, changes in interest rates, and refinancing opportunities, keeping clients informed and empowered to make informed decisions about their mortgages.

Empowering Resources: Exceptional mortgage originators offer educational resources and tools to help clients navigate homeownership effectively. From budgeting advice to home maintenance tips, they equip clients with the knowledge and tools they need to thrive as homeowners, fostering a sense of partnership beyond the loan process.

Personalized Attention: A standout mortgage originator conducts annual reviews or check-ins with clients to understand their evolving financial goals and circumstances. By offering personalized advice and exploring opportunities for refinancing or loan optimization, they demonstrate a genuine commitment to the long-term financial well-being of their clients.

Transparent Opportunities: Good mortgage originators proactively inform clients about potential refinancing opportunities based on market dynamics and changes in their financial profile. They prioritize transparency and provide clear explanations of terms and conditions, empowering clients to make confident decisions about their mortgage options.

Community Engagement: Beyond transactions, top-notch mortgage originators foster a sense of community by hosting client appreciation events, workshops, or seminars on relevant homeownership topics. These events provide opportunities for clients to connect with their originator and fellow homeowners, strengthening relationships and building trust over time.

Celebrating Milestones: A caring mortgage originator recognizes and celebrates important milestones in clients’ lives, such as loan anniversaries or significant life events. By acknowledging these moments with personalized messages or gestures of appreciation, they demonstrate genuine care and strengthen the emotional bond with their clients.

Consumers should look for mortgage originators who prioritize proactive communication, offer empowering resources, provide personalized attention, maintain transparency, engage with the community, and celebrate milestones. These qualities signify a commitment to nurturing long-term client relationships and helping clients achieve their homeownership goals with confidence and support.

When to Refi: How to Time Your Move for Maximum Savings

As with most everything, timing is often key to unlocking substantial savings, especially when it comes to refinancing your loans. Whether you’re eyeing a lower interest rate, aiming to shorten your loan term, or simply seeking to tap into equity, strategic timing can significantly impact your financial outcomes. It is vital for a loan originator to empower the borrower with the knowledge of when to refinance.

1. Monitor Interest Rate Trends

Interest rates are the cornerstone of refinancing decisions. Keep a vigilant eye on the market trends and economic indicators that influence interest rates, such as inflation rates, unemployment data, and central bank policies. When rates dip significantly below your current mortgage rate or the rate you originally locked in, it might be an opportune time to refinance.

2. Calculate Your Break-Even Point

Before diving into refinancing, calculate your break-even point—the moment when the savings from your new loan offset the costs of refinancing. Consider factors like closing costs, loan origination fees, and prepayment penalties. If you plan to stay in your home beyond the break-even point, refinancing could yield substantial long-term savings.

3. Assess Your Credit Score

Your credit score plays a pivotal role in securing favorable refinancing terms. Before refinancing, take proactive steps to improve your credit score by paying bills on time, reducing outstanding debts, and correcting any errors in your credit report. A higher credit score often translates to lower interest rates and better loan offers.

4. Factor in Life Changes

Life events such as marriage, divorce, job changes, or fluctuations in income can impact your refinancing strategy. Assess how these changes may affect your ability to qualify for a loan and your long-term financial goals. Refinancing during periods of stability can help streamline the process and optimize your savings.

5. Leverage Equity Wisely

If you’ve built significant equity in your home, consider tapping into it strategically through cash-out refinancing. Whether for home improvements, debt consolidation, or investment opportunities, leveraging your equity can enhance your financial flexibility. However, exercise caution and ensure that the benefits outweigh the risks.

6. Stay Informed About Regulations

Regulations governing mortgage lending and refinancing practices are subject to change. Stay abreast of regulatory updates and policy changes that may impact your refinancing options. Consulting with a knowledgeable loan originator can help you navigate complex regulatory landscapes and make informed decisions.

7. Consult with a Financial Advisor

Navigating the complexities of refinancing can be overwhelming. Seek guidance from a qualified financial advisor or loan originator who can assess your unique financial situation, evaluate refinancing options, and tailor a strategy that aligns with your objectives. Their expertise can provide invaluable insights and help you optimize your savings potential.

Timing refinancing to maximize savings requires careful consideration of market dynamics, personal financial goals, and regulatory landscapes. By staying informed, calculating your break-even point, and leveraging expert advice, you can unlock substantial savings and propel your financial journey forward. Remember, the key to successful refinancing lies in strategic timing and informed decision-making.